Banquet Room Customer Feedback Survey

Thank you for taking the time to provide feedback on your dining experience at the Black Angus Banquet room.

We value your opinion and review all feedback forms for opportunities to improve the quality of food and service to our customers.

Your visit details:  (If this feedback survey should be for the restaurant and not the banquet room, please (click here) )

   1. Were you a guest at the event this feedback survey is about or the person who held the event? Guest   It was my event

  2. Was this your first visit as a guest to the Black Angus Banquet Room or use of our banquet room if you held the event? Yes    No

         If no, how many times have you been a guest at banquet room events in the past 12 months and/or how many events have you held

  3. What was the date of the event you are providing this feedback on?  Select Year 2008 2009     Select Month January February March April May June July August September October November December     Select Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Do not recall     Select Day of Week Friday Saturday Sunday Monday Tuesday Wednesday Thursday Do not recall

   4. What was the expected number of people to attend this event?       Check here if you don't know because you were a guest

  5. Do your recall what type of function this event was? Open to Select Type of Function Birthday Party Dinner Event Luncheon Event Business Meeting Organization Meeting Reception Event Retirement Dinner Seminar Wedding I do not recall was a guest  

6. Do you recall the way the dinner was served?

             It was buffet style    We ordered from a menu  We pre-ordered before we arrived   We only had horsd'oeuvres

  7. Answer this question only if this was your event and you were the responsible person who contracted with the Black Angus for this event.

     (1) When you arrived for your event was everything ready as was agreed too in terms of arrangements, tables setup, etc.?  Yes   No
     (2) If (1) was no, was management contacted Yes  No, and if management was contacted did they correct the problem for you Yes  No

Your dining experience at the banquet room: (open the down down menu boxes to select your ratings on the following questions)

  8. How would your rate the cleanliness of the banquet room?  Select rating 5 Excellent 4 Good 3 Average 2 Poor 1 Very Poor      Restrooms?  Select rating 5 Excellent 4 Good 3 Average 2 Poor 1 Very Poor NA-did not use  

  9. How would you rate the appearance of the banquet room in terms of Black Angus decor and room features?  Select rating 5 Excellent 4 Good 3 Average 2 Poor 1 Very Poor  

10. How would you rate the appearance of the Black Angus staff that waited your table(s)?  Select rating 5 Excellent 4 Good 3 Average 2 Poor 1 Very Poor No wait staff were used

11. How would you rate the friendliness and attitude of the Black Angus staff that serviced you during this event?  Select rating 5 Excellent 4 Good 3 Average 2 Poor 1 Very Poor

12. How would you rate the amount of time you had to wait before diner was served?  Select rating 5 Excellent 4 Good 3 Average 2 Poor 1 Very Poor NA-buffet

13. If you ordered from a menu, how would you rate the accuracy of what you ordered?  Select rating 5 Excellent 4 Good 3 Average 2 Poor 1 Very Poor NA-buffet

14. How would you rate the taste of the food your received overall?  Select rating 5 Excellent 4 Good 3 Average 2 Poor 1 Very Poor

15. How would you rate the temperature of the food you ordered or got from the buffet?  Select rating 5 Excellent 4 Good 3 Average 2 Poor 1 Very Poor

16. If you ordered from a menu, was the food cooked to your satisfaction? Yes   No  (If no tell us what was wrong in the box below) 

17. How would you rate your overall dining experience at this event?  Select rating 5 Excellent 4 Good 3 Average 2 Poor 1 Very Poor

Recommendations and Comments:

18. How likely would you be to recommend the Black Angus Banquet Room to others to hold an event?   Select a recommendation Most Definitely Would Probably Would Would Probably Would Not Most Definitely Would Not  

          If you cannot recommend us would you mind telling us why in the text box below?

 22. How likely would you be to use the Black Angus Banquet Room if you had to plan a big event?  Select a recommendation Most Definitely Would Probably Would Would Probably Would Not Most Definitely Would Not

           If you would not, or definitely would not use would you mind telling us why in the text box below?

 23. During this event did you ask to speak with management or someone about a particular event or customer satisfaction issue?

          No   Yes, If yes was your issue taken care of to your satisfaction?

          Yes   No, If no would you mind telling us about the issue and what you were expecting to happen to resolve your issue in the box below:     

24. Are there any other comments or recommendations you would like to share with us?